FuseCall Onsite
A front desk that stays open.
Put a voice-enabled service point on any counter. It answers questions, takes bookings, checks people in and securely triggers approved actions—with a real person always within reach.
Welcome to Coastline House. How can I help?
Voice + touch
Every important task works by conversation or large on-screen controls.
Managed iPad
Runs as a locked, monitored service point on approved tablet hardware.
Human within reach
Escalations reach the right person with the conversation context attached.
Australian setup
Workflow design and support for Australian service businesses.
More than reception
One service point. Six useful jobs.
Receptionist is the familiar starting point. The same managed tablet can become the booking desk, concierge, check-in point or after-hours service desk your site actually needs.
Receptionist
Welcome visitors, answer routine questions and notify the right person.
Booking desk
Take new bookings, find reservations and handle approved changes.
Digital concierge
Share local recommendations, venue information and arrival instructions.
Check-in point
Collect arrival details, verify a booking and guide the next step.
Service desk
Troubleshoot common issues, capture a case and reach the duty operator.
Site host
Run visitor sign-in, safety acknowledgements and host notifications.
One business brain
The customer can call, browse or walk in. FuseCall keeps the rules consistent.
Onsite is another front door to the same approved knowledge, booking logic, integrations and staff handoff paths.
FuseCall
Knowledge · workflows · permissions · records
One source of truth · channel-specific experience
Where it earns its place
Start where the counter is important—even when nobody can stand behind it.
Accommodation
Late arrivals, bookings, guest questions, check-in guidance and duty-manager escalation.
Unattended service
Self-storage, equipment hire, laundromats and service sites that need help after the office closes.
Fitness & leisure
Trial bookings, memberships, class questions, waivers and staff escalation at busy front counters.
Showrooms & worksites
Product guidance, consultation bookings, visitor induction, deliveries and host notification.
Designed for public spaces
Conversation understands the request. Rules control the action.
The assistant can talk naturally without being given free rein over doors, keys, payments or private records.
Ask or tap
The visitor starts deliberately, speaks naturally or chooses a large on-screen task.
Complete the safe work
FuseCall answers, books, captures details or verifies an approved workflow.
Hand over with context
When judgement is needed, the right person receives the request and what happened so far.
A key is never released because the conversation sounded convincing.
Physical actions are part of Access & Custom plans and require scoped integration and testing.
Early access pricing
A useful front desk should cost less than the hours it gives back.
Start with one site and one measurable workflow. Add access, payments or specialised systems only when the operational case is proven.
FuseCall Onsite
Site
A focused service point on an approved iPad
Setup from $990
- 1 onsite service point
- Questions and enquiry capture
- Calendar booking workflow
- Staff call and message handoff
- Touch controls and live captions
- Standard support
FuseCall Onsite
Operator
For bookings, check-in and daily front-desk workflows
Implementation from $2,990
- 1 managed onsite service point
- Up to 3 configured workflows
- One standard booking integration
- SMS and QR private handoff
- Remote device health monitoring
- Conversation and outcome analytics
- Priority support
FuseCall Onsite
Network
For multi-site operators with one shared service brain
Implementation scoped by network
- Up to 3 onsite service points
- Site-specific knowledge and routing
- Central activity dashboard
- Shared workflows and reporting
- Role-based team access
- Monthly performance review
- Priority support
FuseCall Onsite
Access & Custom
For keys, doors, payments or specialised systems
Architecture and implementation by scope
- PMS and account verification
- One-time-code authentication
- Key locker or access-control integration
- Approval and exception rules
- Action audit trail
- Fail-closed and human override design
- Custom security review
Already use FuseCall on the phone?
Add one Onsite service point to an eligible FuseCall plan from $390/month + setup.
Prices are AUD and exclude GST. Hardware, mounting, connectivity and non-standard integrations are supplied or quoted separately. Final scope is confirmed after a workflow review.
Recommended first engagement
One site. One workflow. 30 measured days.
Prove staff time saved, bookings captured and handoffs completed before expanding the deployment.
Plan the pilotPractical questions
What happens at the edges matters most.
Onsite is designed for a real public counter: clear boundaries, accessible alternatives and a useful fallback when automation is not the answer.
It handles the repeatable front-desk work that suits automation: questions, bookings, check-in, information capture and handoff. A person remains available for exceptions, judgement and sensitive situations.
Yes, but only as a scoped Access & Custom workflow. Access actions require an approved system integration, booking or account verification, clear rules, an audit trail and a human override. They are not enabled from conversation alone.
Usually, if the model and operating system meet the approved device requirements. Production deployments use managed single-app mode, secure mounting, reliable power and remote health monitoring.
No. The recommended experience starts when a visitor taps the screen. Recording and retention settings are configured for the deployment, with clear notices and privacy-sensitive steps moved to the visitor's phone where practical.
The service point shows a tested fallback: contact details, emergency instructions or a direct human route. Physical access workflows are designed to fail closed rather than improvise an action.
Yes. That is the core advantage: phone, web and onsite conversations can use the same approved knowledge, booking rules, integrations and staff handoff paths.